Most frequent questions and answers
If any purchased item received is either faulty or not as described, we will accept return.
It is preferred that you first provide us with a scan of the purchased item.
If it is deemed by us to be faulty or not as described, we will affect immediate refund.
Please note that as we often have multiples of the same item listed the item you receive may not be as seen on the scan on our site but will be of similar quality.
Subject to postage clause listed below we will refund the cost of purchase if advised that an item has not been received.
As a rule, we request overseas purchasers wait 2 months before making a claim for non-receipt of purchased items
Yes, we will post worldwide.
We reserve the right to change this policy if we have trouble in items not being received in any destinations.
- STAMPS
Within Australia:
If total purchase cost is less than $50.00 item will be sent by ordinary mail at cost plus a handing charge of $.30 cents
If total purchase cost is greater than $50.00 item will be sent by registered mail plus a handling charge of $0.60 cents
Outside of Australia:
Items will be sent by ordinary mail at a flat rate of $4.00.
For items with total purchase cost greater than $50.00 it is our preference for items to be sent by registered mail.
The current cost however for a standard item sent registered mail overseas is $16.10 and each purchase will be negotiated with the buyer on an individual basis.
Please note that we may not be able to cover losses if the items are not sent by registered mail.
- ACCESSORIES
All items will be posted at the applicable Australia Post parcel rate
For current postal rates please refer to Australia Post website www.auspost.com.au
